Privacy Policy

This Privacy Policy describes how Jucobee ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, browse, or make a purchase through jucobee.ca (the "Site"), or otherwise communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refer to customers, website visitors, or other individuals whose personal information we collect while providing our products and services.

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described below. If you do not agree with this Privacy Policy, please discontinue using our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be posted on this page, and the Last Updated date will be revised accordingly.

How We Collect and Use Personal Information

To provide our products and services, we collect personal information from various sources depending on how you interact with our website.

We may use your information to:

• Communicate with you.
• Process and fulfill your orders.
• Provide customer support.
• Improve our website and services.
• Comply with legal obligations.
• Protect our business, customers, and website.

Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide Directly

When using our Services, you may provide:

• Name
• Billing and shipping address
• Email address
• Phone number
• Order information
• Payment confirmation
• Account login information (if applicable)
• Customer support inquiries
• Product reviews or feedback

Providing certain information may be necessary to complete your purchase or access specific website features.

Information Collected Automatically (Cookies & Usage Data)

We automatically collect certain information about how you use our website through cookies and similar technologies.

This may include:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Shopping activity
• Website interactions

This information helps us improve website performance, user experience, and security.

Information from Third Parties

We may receive information from trusted third-party service providers, including:

• Shopify, which powers our online store.
• Secure payment processors that process your payments.
• Shipping providers that deliver your orders.
• Analytics and marketing partners that help improve our website and customer experience.

All third-party information is handled according to this Privacy Policy.

How We Use Your Personal Information

Processing Orders

We use your information to:

• Process and confirm orders.
• Verify payments.
• Ship products.
• Manage returns and exchanges.
• Send order updates.
• Provide customer support.

Marketing Communications

With your consent or where permitted by law, we may send promotional emails, newsletters, product updates, and special offers. You can unsubscribe at any time using the link provided in our emails.

Security & Fraud Prevention

We use personal information to detect fraudulent activity, prevent unauthorized access, and maintain the security of our website and customers.

Customer Support & Service Improvements

Your information helps us respond to inquiries, improve our products, website functionality, and enhance your overall shopping experience.

Cookies

Our website uses cookies to improve functionality, remember your preferences, analyze website traffic, and enhance your shopping experience.

You can manage or disable cookies through your browser settings; however, doing so may affect certain website features.

For more information about Shopify cookies, please visit:

https://www.shopify.com/legal/cookies

How We Share Personal Information

We may share your information with:

• Payment processors
• Shipping and logistics partners
• Shopify
• Marketing and analytics providers
• IT and website service providers
• Legal authorities when required by law

We do not sell your personal information.

User-Generated Content

If you post reviews, testimonials, or other public content on our website, that information may be visible to other users. Please avoid sharing sensitive personal information in publicly accessible areas.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.

Data Security & Retention

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

While no system can guarantee absolute security, we work to protect your data and retain it only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights & Choices

Depending on your location, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your personal data.
• Withdraw consent where applicable.
• Opt out of marketing communications.
• Request information about how your data is processed.

To exercise your rights, please contact us using the details below.

International Data Transfers

Your personal information may be transferred, processed, or stored outside your country of residence, including Canada and the United States. Where required, we rely on recognized legal safeguards for international data transfers.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: admin@jucobee.ca
Phone: +1 647-716-7664